Royaloak Furniture — Rome italian leatherette recliner 2s and 3s

Address:

PV Narasimha Rao Expy, near Ratnadeep Supermarket, Sai Hills Colony, Pillar#160, Attapur, Telangana 500048

Royaloak Furniture — rome italian leatherette recliner 2s and 3s
I purchased 2seater 3 seater Rome Italian LEATHERITTE Recliners vide invoice dated 30.10.2020. Right side hand rest lower part of 2 seater recliner is pealing out. The area, where LEATHERITTE is pealing out is made of sub standard product. I complained on Aug 24th 2022 to Dilip delivery manager. After a protracted discussions, a technical person from Royal Oak need to yet make a visit. I have also seen a previous complaint on similar lines and seems like they admit the pealed area part is a sub standard product.
Please get the Recliner repaired at the earliest. Photo of the pealed part is here by uploaded.