Royaloak Furniture — sofa not delivered it has been almost 8 months

Address:	Gurgaon, Haryana, 122002
Website:	www.royaloakindia.com/sign

I'm still waiting for my sofa it has been almost 6 months from the time i ordered it online.
Today i talk with someone on you customer support line and they told me they don't have my order.
How it is possible you take money, you don't deliver for almost 6 months the order and you refuse to refund the money!
Should i make complain to the police so you can send the sofa or refund?
This is ridiculous and your company is fraud!
This is very bad for your company marketing and opinion on market.

I have contacted you so many times that i can't count how many emails and phone calls i made. And still i have no information.
Please contact me asap!