[Resolved] Royaloak Furniture — study table damaged delivered and not giving new table

nagesh1401

from Puducherry, Puducherry

Address:

A 601, Sumadhura Shikaram, seegehalli, Bangalore, Bangalore, Karnataka, 560067

I purchased study table on 8th dec 2019. Received damaged item, about the same tried reaching customer support team multiple times not able to reach anyone. Written a mail to support team no reply from last 15 days. Store phone number not picking anyone. Store manager telling replacement has a process which will take 72 hours and repeatedly telling the same from last 15 days... They are not giving me same item which ordered and they are giving me my cash back also..

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Feb 17, 2020

Complaint marked as Resolved

RoyalOak Furniture customer support has been notified about the posted complaint.

Dec 24, 2019

Updated by nagesh1401 I am looking for escalation contacts I don't see any where in Royal oak bill or website. Store manager is last contact he is not able to help on resolving issue... I am more worried now I am not received product only how can. I expect service which they said 1 year... Whom I need to approach please suggest

Dec 27, 2019

Updated by nagesh1401 I don't see any reply from anyone can someone help me how to fill a case against to this company