Royaloak Furniture — Taken back damaged product : Refund not being initiated (Pune)

Address:

Pune

Order date: 5/03/2022 Amount paid: Rs.28000 Compliant number: RIPL-18815 Received defective furniture and when complained to the company about the same neither they provided a quality replacement nor refund. The defective piece has been taken back and now I am still waiting for the refund amount as they are unable to provide a good product. ( without cracks and polish matching) FYI I received 4 chairs which had a different polish with a cracked table. One chair had a matt finish, the other was glossy (shiny finish), the other was hand polished and the 4th chair had matt finish with glossy patchwork.

As per Royal Oak, this is as per their quality norms and I should accept crack table and mismatched chairs and nothing more can be done here. The photo aatched would let you know the condition which they wanted me to keep.