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[Resolved]  Royaloak Furniture — Wooden bookshelf delivered with cracked leg

I had purachased a book shelf from Royal oak Attapur on 16/2/2022 for Rs 26000/= Order No SQ[protected].

It was delivered on 21 February and we found a big crack in one of the rear leg .We had raised a complaint with the store and the operation manger Mr Syed had raised a complaint to get it changed. A technician had come to repair the leg and he wanted to do patchwork by sticking itwith glue.We dont want to compromise, So we want a replacement of the book shelf.
Moreover after purchase is over there is nobody to accept reponsibility and take the initiative to get it changed . We have been shunted from Manager to service, manager to store manger..There is also a comlaint raised RIPL 17064
Invoice no SI[protected] dated 17 Feb 2022.
The crack is quite big and we request replacement.
+1 photos
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Apr 11, 2022
Complaint marked as Resolved 
A replacement was delivered to me after umpteen calls back and forth after nearly a month and half..The process of handling customer complaints is very poor with the help desk unable to give proper answers and the service managers remaining unreachable except on a few occassions.
RoyalOak Furniture customer support has been notified about the posted complaint.
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