[Resolved] Royaloak Furniture — Wrong Item delivered

Sai Teja D

Address:

BTM Layout 2nd Stage

I had placed an online order (Order no roy0034276) for “royaloak amber computer table-small and florida computer chair“ but have been delivered an eden outdoor set which is no where related to my order.
Above it, the address is of someone else that needs to be delivered to but they have updated my contact number and delivered it to my address.
Inspite of calling the customer care number of times and even writing emails to specified email address they have provided, haven’t got any response!
Never expected such an experience from royal oak. No point in calling their customer care number coz no one receives and when they got to know they had delivered wrong products, no enquiry nor any solution provided.
It’s been 3 days trying to reach out to them and no one cares to get back!

+5 photos

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May 23, 2020

Complaint marked as Resolved

I had reached out to various people and kept following up on a daily basis in regards the wrong order delivered. Staff by name Mohan and Mary of the Royal Oak department, were assisting simultaneously and helping me out in resolving the issue. Exactly within a week they saw to that, the right items were delivered and the wrong products were picked to be returned to the store. Both of them were in contact and kept providing an update ! Really appreciate their service and I hope their seniors notice their commitment to the work they are assigned for. Thank you Mohan & Mary for your support.

RoyalOak Furniture customer support has been notified about the posted complaint.