Royaloakindia — royaloak worst customer care service, refund not initiated

Address:	Banglore India
Website:	royaloakindia.com

Worst inventory management, if you order something from online catalog it is possible that they don't have that product available, they will not respond your queries, they will not provide updates on the delivery status.

I ordered (Roy0052334) an ergonomic chair which was not delivered on time and i cannot check the status because it is not appearing in my royal oak account and when i call to get an update always it was like we will deliver you the product is not available at the vendor, and finally after 20-25 calls they asked me to go and collect it myself front the vendor and when i went there the store guy said they don't have the stock, and i can choose someother product but the replacement order should be placed from online as i have paid for the order from online, which i again followed up like 25 times and again to place a replacement they never responded clearly they always say that they have lot of process and cannot place a replacement order and actually the replacement order was of more cost and i was willing to pay the remaining balance and yet they were not responsible enough to make it happen. After 2 months of follow up i requested multiple times to cancel the order and refund and so that i can buy it from store and finally they said ok they will initiate the refund and said they would send an email asking for the details they need to initiate refund ie. Bank account details and stuff but they never mailed me i again called them multiple time for them to send that email, finally they did and i have replied the account details and its been 15 days and i am still following up on the cancellation and there is no update yet, its the worst online buying experience i have ever had, now they don't take the calls via customer care service, the recorded message says to address queries on there whatsapp number which they never respond, request please don't buy anything from royal oak, worst worst and worst service ever, i have ordered online from urban ladder from pepperfry, from zuari everyone at least provided me status and responded to queries this is worst of worst, ordering from royal oak is like disturbing yourself.