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Rrk Jewellers — gold chain

On 11/02/2018 i bought a gold chain and on 4/03/2018 i found it broken, immediately brought into the notice of the shopkeeper. But he denied to replace it. He told it can be replaced but making charge and gst will be deducted and thus agreed to repair it. But i apprehended if the quality is inferior it may be broken further. It has been brought to the notice within one month then why should it not be replaced. Why they dont bother to sell inferior quality only citing the reason that in their bill it has been mentioned that it be replaced only within 4 days.
Updated by Barnalimaity Mar 06, 2018
My complaint has been marked as resolved.But it is not clear to me till now that whethere any step has been taken or not and if so then what kind of step has been taken. How can I khow this?
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    Haldia
    West Bengal
    India

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