RTA Hyderabad — did not receive license

Respected sir,
I've give the driving test and was informed that i've passed the test and will be receiving my driving license through post within 2-4 weeks. But it has been nearly 5months that i haven't received it. When i try to track the consignment through indian postal service it shows consignment not found. Kindly help me get my license as soon as possible. Below are the details regarding the license dispatch date:
Application no: ts007/74076/2017/l
License/ registration no: ts[protected]
Present status: application is approved on 09/09/2017
Card printed: yes
Card printed date: 14/09/2017
Card dispatched yes
Card dispatched date: 15/09/2017
Ems number en[protected]in