[Resolved] Rto India — delay in refunding that failed payment money

I ajit kumar singh of west bengal rto siliguri had applied for learner licence but my 1st transaction of 240 rupee was successful from my bank end but unfortunately it shows failed in parivahan website. I have done the transaction on 8/10/19 but still do not receive any kind of refund or mail etc... I have tried to contact them in mail also but no response from them what should i do the customer care executive told me to mail and you will get reply within 48 hrs but it's above 5 days.. I am complaining about this for the 2nd or 3rd time please help me in this regarding... Thank you
Application no:[protected]
Dob:25/09/2000