Rto India — duplicate dl payment pending from 1.5 years

Address:

560103

Dear sir,
I am from bangalore, karnataka. I lost my driving licence and applied for duplicate licence through online process. I have also made the payment of rs.166 via online and the status shows "application is verifying with bank. Please press ok to continue..". I made the payment on 01-jan-2018 and it is almost 18+ months, the status is same. I dont know why it takes so long, i also see that the site has technical issue and so the error. Now i am not able to proceed further for the duplicate dl from almost 1.5 years.