Rto India — hindrance in passing of insurance claim in regards to my vehicle that was stolen

Address:

122001

My vehicle was stolen she time back and the insurance company's claim is stuck on the last requirements from rto. The insurance company needs either of the three: transfer of rc to their name, a surrender certificate if original rc is lost or a stamped and signed statement which says why the rc cannot be transferred. The rto is not complying with any three. They say that we cannot do so because there is a ncrb case on the car (Which is a standard procedure to file an fir if a vehicle is stolen). And the police cannot remove the fir till the vehicle is found. This is means i'll keep going around in circles. The rto is at fault here as i've seen all the requirements complied with as the insurance agent showed me for various cases. I even showed the sample surrender certificate to the rto. I can provide more information if required, the vehicle details etc. Kindle revert on mail.