Rto India — no status change in last two months after I appeared for driving test

Address:

Hooghly, West Bengal, 712410

On 16th of november i appeared for four wheeler driving test at hooghly rto office. (West bengal - wb-16). I cleared the test. 2 months have been passed, rto office not even updated my test result in the sarathi service portal. I heard rto office can take maximum one month to approve the dl after the applicant pass the driving test. But in my case its not true.

My learner will be expired on 2nd week of feb 2019 and i already got a text alert from vahaan website on that. No sure what should i do now.

Also, during the driving test i had to submit my two wheeler dl as i applied for endorsement from 2 wheeler to 4 wheeler.

In last two months i couldnt even take my bike out and this is making my commute very difficult.

Please help me with the option that i have to track where exactly the process is stuck now and whom i should contact.

My application number is [protected]
Rto - hoogly
Rto code - wb-16