Rto India — rc delivery

Address:

Gurgaon, Haryana, 122018

I did my car registration 2 months back & had been waiting for rc since 2 months by post. I went thrice leaving all my work & 1st time they said already posted plz wait for a week.
2nd time: they said its with post and not returned back. Plz come in a week.
3rd time again i went and i was very angry for same answer but this time i told them i need ref # for post as i want to go to post office & collect from there. Then person told me come tomorrow as working timings are till 1pm but now time is 1:04pm... I was sooooo furious listening such unprofessionalism. I said i am not going anywhere and i will call media and record everything i need the tracking number...
After so much arguements can u believe they got my rc from their cupboard that means they never even sent to post.
How unprofessionalism is this???
I saw atleast 15 people they returned back by saying their rc is with post but i am damm sure it is still with them.