Rto India — renewal of driving licence

Address:

Madhepura, Bihar

I have applied online for renewal of driving licence in the month of july. Payment online completed. All paper submitted in hard copy to rto madhepura, bihar, in the same month but still awaiting for licence. I visited several times at counter but no proper reply.
Pl make corrective measures so i could obtain renewed dl.
Even when on-line portal is there, patna rto is not taking payment. Staff on seats make there own rules.