Rto India — transfer of rc ownership is pending since last month

Hi, i am kawaljeet and in last month dated 06th aug i submit request to rto mall road, delhi (Dl1s) for transferring of my bike along with hypo termination which was theft in last year by someone, when i am checking online and offline at rto mall road for my application no dl190814x8687644 it is still showing pending and no changes shown till date and no information received for further requirement (If any) pls help me to get my rc transferred so i can get my claim from insurance company after ownership transfer to the company.

Insurance company sending me letters to submit new rc in 7 days otherwise they will reject my claim application.

Pls help.