[Resolved]  RummyCircle.com — account is locked and withdrawal also cancelled

I have a rummycircle account and i play fair game
I have uploaded all necessary documents for my account
I have 16065 in my account
I dont know for what reason but suddenly my account was blocked and my withdrawal request was also cancelled
I did a factory reset on my mobile on feb 6 but after that also i didi login and played till feb 11

I gave a withdraw request over 10000 on feb 11, 11.02 am
I received a withdraw cancellation on feb 12, 1.45 pm

Now im not able to give request again and my account is blocked due to some security reasons
I need my account and money back
I have already sent mail to rummycircle.com but i received no proper response
I am very upset

My account name papi1995
My mail id: [protected]@gmail.com

Please take immediate actions already its been 2 days
I expect a good response from rummycircle.com
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Mar 17, 2019
Complaint marked as Resolved 
RummyCircle.com customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2019
RummyCircle.com Customer Care's response
Dear Cruz,

Thank you for contacting us.

We have found Fraudulent activity in your account and this is our violation of terms hence we have kept your account on temporarily hold for further investigation .

We regret for the inconvenience caused to you.

Please feel free to write back to us for any questions you may have. We will be more than happy to assist you.

Regards,
RummyCircle Responsible Play Team
Feb 14, 2019
Updated by ReenaRoy06
I cant understand about what activity you are speaking
However fix the problem soon My money 16065 is also locked in there
Im in urgent need of that money
I play a fair game but you are saying like this cant understand your logic
Is this the way u treat the players
Finish your investigation soon and release my account
Im very upset about this

Account name : papi1995

Kindly do immediate actions
Complaint comments 

Comments

My account not play cash game
Not open
My id Maddymari09 this id was my rummy circle account has been blocked iam in genuine player but my id what happened blocked please unblock my id immediate release from my id addcash and withdrawal not working please resolve my problem immediately.

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