[Resolved]  RummyCircle.com — account locked and withdrawal cancellation

I have a rummycircle account and i play fair game
I have uploaded all necessary documents for my account
I have 16065 in my account
I dont know for what reason but suddenly my account was blocked and my withdrawal request was also cancelled
I did a factory reset on my mobile on feb 6 but after that also i didi login and played till feb 11

I gave a withdraw request over 10000 on feb 11, 11.02 am
I received a withdraw cancellation on feb 12, 1.45 pm

Now im not able to give request again and my account is blocked due to some security reasons
I need my account and money back
I have already sent mail to rummycircle.com but i received no proper response
I am very upset

Feb 12 i submitted mail to your customer care but still now i didn't get any response from your side.

Only for the complaint from consumer.in you are sending reply

Just i got a reply account temporarily hold
Did u mention hold for how many days or what will happen to my money there

I need proper explanation this is disgusting

Solve the problem soon. You don't even reply for the mail we send your company and don't reply for the updated complaint in consumercomplaint.in

My account name papi1995
My mail id: [protected]@gmail.com

Please take immediate actions already its been 4 days