RummyCircle.com — Balance withdrawal from my rummy circle account

Address:	PlayGames24*7 PVT LTD, P.O.Box 17640, Malad(w), Mumbai, 400064
Website:	www.rummycircle.com

Hi Team,

I stopped playing rummy circle long back. Recently, i wanted to play rummy. So, i created a rummycircle account. I started playing rummy and deposited thousands of rupees in my newly created account and lost most of the money i deposited. In couple games, i was managed to win some money and wanted to withdraw the balance 20k i have in my account.

To withdraw from rummycircle account, one has to upload KYC documents and it will be verified. Generally, it takes 1 day or couple of days as i know. But KYC on my account was not completed and withdrawal request also. I had raised multiple tickets to rummy team, but did not get response from from them like till 1 month. After 1 month or so, they had responded to my query saying, you have another rummy circle account(i think its the account i did not use it for long time which i think was closed by me) and as per their rules, they transferred my withdrawal request amount to Old account.

Since the old account not used by me for long time, i didn't remember credentials. So, i requested rummy circle team to share the mail ID that was linked to old rummy account to reset the password. i have been asking them to provide the mail ID, i did not even get a single response from any of the rummy circle support team. I had a commitment on the withdrawal amount 20k i made. Since rummy circle team delayed withdrawal and not yet processed, my commitment was lost. I had lost 10lakh rupees of money due to this.

Rummy Circle team, not at all responding even till now. Because of rummycircle negligence, delaying my request caused me to loose 10lakh rupees. I heard from few friends that rummy circle is a fraud website, fake games will be there. But i did not trust them at that time, now i feel like it is TRUE. Because, if the team found out that i had multiple accounts they should have alerted me when i created a new account which they did not do. They allowed to me to add thousands of rupees and lost all of them and when i won less amount of 20k and wanted to withdraw they are not allowing and not even responding. Simply they said you have an old account and we transferred amount to your old account which is very rude and shows rummy circle fraud behavior.

Now, i lost 10Lakh rupees due to the act that rummy circle has done, i would request you to please check with rummy circle team and please help me. I tried multiple ways to reachout to them but not able to. As a last option i am reaching out to you and i hope i would get the justice i am expecting, Since i have a faith in Consumer Complaints Board, India.

One more point i want to made, in Couple states as i remember one is telangana and Other one is Odissa has stopped rummy circle activities in their states. I feel that would be because of this kind of fraud behavior by Rummy circle. So, i would request you to check this issue very carefully & thoroughly and find out fraud rummy circle is doing. After that, according to Indian Constitution law take the necessary actions against rummy circle. If needed please take the action that Telangana and Odisha governament has taken which stop rummu circle activities in Entire India.

Thanks in Advance

Thanks,
Nagaraju Pasala
+91-[protected]