[Resolved]  RummyCircle.com — not able to withdraw

Address:Visakhapatnam, Andhra Pradesh, 530002

Hi i have completed address verification and i'd verification bit still my withdrawals are not processed. Earlier i was living in telengana but now i'm living in visakhapatnam andhar pradesh. There is no proper response from the email team. So plz do some required changes so that i can withdraw left over money. My i'd is sudhir489. I[censored] want i can send required documents as well.
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Nov 9, 2017
Complaint marked as Resolved 
RummyCircle.com customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2017
RummyCircle.com Customer Care's response
Dear Sudhir,

The address proof that you have uploaded on our website is that of the restricted state (Odisha). The address that you have registered in your RummyCircle account also belongs to the restricted state of Telangana where the real money gameplay has been suspended pursuant to changes in the state gaming laws. Thus, you our systems will disallow you from playing any cash games.

You last played the cash game on 18th of June 2017 leading to the balance of Rs 3.28. Subsequent to this, there has not been any cash game in your account.

Should you have any further queries, please email us at [protected]@RummyCircle.com

Regards,
[protected]@RummyCircle.com
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