[Resolved] RummyCircle.com — Pre-conductions

Rht On Strike

from Hyderabad, Telangana

Address:	Khammam, Andhra Pradesh, 507111
Website:	Circlerummy.com

When iam starting cash game it is saying you don't satisfy the pre-conductions in my account 96rs is there how should i to play circlerummy with out pre-conductions problem give me a solution please i was interested to play that game but suddenly it was saying pre-conductions so see what was problem held in that i deposit 200rs present in my account 97rs is there

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Jul 23, 2017

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2017

RummyCircle.com Customer Care's response Dear Player, ‍ ‍ ‍

We regret to inform you that real money gameplay for users from the State of Telangana has been suspended pursuant to changes in the state gaming laws. We are a law-abiding organization and all our policies are in compliance with the law.

If you are a non-Telangana state resident and are still getting the error message, it could be because of:

1) your IP address getting routed through Telangana and therefore, you're getting Jurisdiction error which will not allow you to play any real money games.

In such a scenario, we request you to kindly contact your internet service provider and they shall assist you further.

OR

2) the address that you have provided belongs to a restricted state. If you no longer reside in a restricted state, we would request you to please submit a copy of the Aadhar card along with one of the following documents to comply with the KYC norms:

a) Either Electricity bill of the last 2 months
b) Landline bill of the last 2 months
c) Valid Passport copy

Note: Aadhar card is a mandatory requirement

Please email your address proof to our concerned team - [protected]@rummycircle.com

Warm Regards,
Rummy Circle Support