[Resolved] RummyCircle.com — security reasons for account closed.this is the fourth time this complaint why this type again again coming

Kranthi Kandula

from Madanapalle, Andhra Pradesh

Address:	520015
Website:	Consumer complaints rummycircle.com

Kranthi6948 this is user name.mail id is rithwikindra.[protected]@, gmail.com starting the game display showing that your account was closed for security reasons.this type of complaint again &again coming.if you need my documents i will submit to you.already kranthi204 account is closed with this mail id kranthi.[protected]@gmail.com.why the reasons idont know please verfie it thanking you.

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Mar 19, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Oct 08, 2018

Updated by Kranthi Kandula Please check my accont kranthi6948.mail id is rithwikindra.[protected]@gmail.com accont closed for security reasons. Please reopen my account

Verified Support

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Greetings from Rummy Circle!!

We understand that you are facing issues while trying to play cash games or adding cash although you are not playing from restricted jurisdictions. We have some good news for you!!

Just follow the below steps to continue enjoying uninterrupted- awesome game playing experiences with us!!

1) Desktop – If you are playing from your desktop or laptop, please ensure to click on “Allow Access” if you come across the below pop-up screen.

If you have cancelled or clicked on [x], on the above window, please click on “I Confirm “on the next pop-up window as shown below:

Click on “Allow Access” on the next pop-up window as shown below: Don’t click on [x].

If by mistake, you have clicked on “block or deny” on the previous windows, you will see the below pop-up window: Just click on “click here to know more” and follow the steps mentioned.

Please note, you can also check your current location as shown below under My Accounts > Profile:

2) From Mobile (chrome browser only): m.rummycircle.com

Follow the same steps as mentioned above for all the pop-up windows:

3) Mobile Application – APK

All you need to do is uninstall the current version of the APP( delete the APK file as well which will be stored in the download folder) and download our latest version from here. Or you can also give a miss call on [protected] and install the APP from the link provided in the SMS.

The new version of APP has Geo Location enabled in which your current location will be tracked. Once you have downloaded or upgraded to our latest version, you will be asked to turn on the location in your android mobile.

1) Please ensure to turn on your location(GPS) by clicking OK, please see below for clear understanding:

OR

2) If you are not getting the above message and /or still unable to play cash games, ensure to switch on the location (GPS) manually as indicated below:

If you face any difficulties or you need any other information, please do reach out to us at [protected]@rummycircle.com.

Appreciate your kind co-operation and patience.

Warm Regards,

RummyCircle Team‍
RummyCircle Support