[Resolved]  RummyCircle.com — unable to play game in rummy circle and also unable to withdraw the amount

Address:Mumbai City, Maharashtra

Hi i am santh

I have rs 1200 in my rummy circle account. I have withdrawal my amount from rummy circle and transferred it to my bank account after 3 days, the process was cancelled and again the amount was added to the rummy circle account

After that unable to play game in rummy circle and also unable to withdrawal the amount

Please sort out the issue.

I am santh my username skrs1600 my mobile number
User id:skrs1600

Name: santhakumar`e

Acc no: [protected]

Indian bank, koovathur.

Ifs code: idib000k105

Cell: [protected]

Thanks
Santhu
Was this information helpful?
No (0)
Yes (0)
Aug 31, 2017
Complaint marked as Resolved 
RummyCircle.com customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2017
RummyCircle.com Customer Care's response
Dear Player,

As stated in our previous email communication, the name on the KYC document (Aadhar Card) that you had uploaded on our website does not match to the name registered on our systems. Thus, as per the policy we were unable to process your documents.
I shall also confirm that your Rs 1235 are safe in your RummyCirlce account. Should you wish to withdraw this, we would request you to forward us the following:
1) Bank account evidence in the form of Bank Account statement
2) KYC document, having the name as given on the bank account statement.
We shall then release the withdrawal proceeds accordingly and also update the name as given on the documents.

Should you have any further queries, please write to us at [protected]@RummyCircle.com.

Regards,
Fairplay team.
[protected]@RummyCircle.com.
Aug 01, 2017
Updated by santha4646
Hi Team,

I have upload the detail in mail, check and solve the problem.
Verified Support
Feb 15, 2019
RummyCircle.com Customer Care's response
Dear Player,

Thank you for providing us the requested documents.

I confirm that your RummyCircle account ( skrs1600 ) is now validated. We thank you for your time and appreciate your support in helping us provide and maintain a fair and secure playing environment.

Please feel free to write back to us for any further information

Regards,

Fair Play Team

[protected]@RummyCircle.com
Complaint comments 

Comments

Hello, sir, my account closed 500rups not credit my bank account k and my another account transfer amount 500rups but already 300 rups transfer my another account success but bending amount pls transfer my another account pls my another account name I'd [protected]@gmail.com. username sangayathri pls transfer sir. Thank you
Cash added 500 rs but not credited in application.

You have logged in from a jurisdiction which we do not accept deposits from. If you want more information, please email our Customer Support Team at [protected]@RummyCircle.com.
Hi recently i am registered in rummy circle.com via Facebook account . And from 2 days i played rummy but today my account is not opening if i login via Facebook it shows account has been closed for further information contact at [protected]@rummy.com. so what will I do
Sir i dont have any bank account but i want to withdraw money.what to do.how can i transper money.what can i do.can i change the profile name or how to change bank account name please.
Tournament free club games not showing before 1month this issue accoured... please retified quickly ...this is my username : aravindanptk

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    RummyCircle.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    2461
    Pending
    675
    Resolved
    1125
    RummyCircle.com Address
    P.O.Box 17640, Malad (W), Mumbai, Maharashtra, India - 400064
    View all RummyCircle.com contact information