[Resolved] RummyCircle.com — unable to withdraw my cash | |||
I logged in my account with rummycircle id ajram2001, but i am getting error like unable to play cash games or withdrawal of my amount 12200rs. I sent an e-mail to customer care, they told me like i have multiple accounts so they closed my account. Again i sent an e-mail to them with below queries. If you don’t mind can i know accounts that are related to me First of all i am pretty new to online platform how can i have related accounts? I felt cheated as i already poured my amount into it. If you want any proofs of mine please let me know. I will provide them I thought of playing free games and started paid games. Please show a way to run my accout possible re activate my account if not give my amount refunded I added attachments of pan card and account details for the verification purpose. But still i didn't get any response from them. Please let me know how can i proceed on this one. Was this information helpful? | |||
Sep 17, 2019 Complaint marked as Resolved My e-mail ID is [email protected] mob 9100584587 RummyCircle.com customer support has been notified about the posted complaint. Verified Support Sep 18, 2019 RummyCircle.com Customer Care's response Dear Player, Greetings from RummyCircle! Please contact our support team directly at [protected]@rummycircle.com with your registered email id & player details to look into the issue. Please note, we strictly communicate on emails as at times we need confidential details and documents to investigate the issue. We respond on every email we receive within maximum 3hours. Warm Regards, RummyCircle Support Team | |||
 2 Comments | |||
Comments
I sent number of emails still I didn't get response from your team that's why I posted here. Please respond to my emails and take necessary action otherwise let me know I will proceed legally.
Reply
Dear sir my account is block by you for security reasons and my money deducted by you my balance is 173 which is deducted currently my balance has 0rs I m not understand why please help me by reopen my account and credit my money back
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
2462
Pending
675
Resolved
1125
P.O.Box 17640, Malad (W), Mumbai, Maharashtra, India - 400064
View all RummyCircle.com contact information