Runwal Group — no possession of flat after 5 years

Address: Ghansoli , Navi mumbai, Thane, Maharashtra, 400701

We have booked flat in runwal my city dombivli in 2014. Still we have not received possession. Since it is delayed much we wanted to cancel flat booking. Builder is not returning the complete booking amount with interest. They are not even offering to give us principle that we deposited. We have 2.5 lac and they are returning 2.14 lac.. After 5 years of blocking the money ideally they should return amount with interest.
Above this they want us to sign an agreement which says we do not need interest and we are ok with 2.14 lac. This is unacceptable to us as consumer
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Runwal Group customer support has been notified about the posted complaint.
Aug 10, 2019
Updated by heysangeeta
Any updates or response from Runwal group .. how much consumers will suffer in hand of these builders ..
 
2 Comments

Comments

Hello,

This is Ankesh Panchal, booked flat 2308 tower 14 at runwal gardens on 08/11/2020 by paying 1% booking amount of Rs 38420 plus GST. While booking we clearly informed your executive and your inhouse banks that we will combine mine as well as my father's income for loan and my father's retirement is near in 2022, and if loan not possible we will cancel our booking and take refund of booking amount and Axis bank executive assured us that your loan will be sanctioned within 15 days but they rejected the application several times saying my salary is transferred through IMPS and my father's retirement is near. Axis bank also took blank cheque from us saying it will be used for processing fees and it will not be deposited without informing us but axis bank deposited the cheque for Rs. 5900/- without our consent and when ask they said we forgot to inform you.

After several rejection we informed about the situation to runwal's loan department team Mr. Atul Malusare and Mr. Harvinder, they submitted our loan application to various bank but even they rejected stating same reason as axis bank.

So after all this frustration, we visited the site for booking cancellation and told to refund our booking amount but we were informed that runwal have no refund policy which we were never informed earlier while booking ever after explaining all the details, this clearly justifies we were cheated by runwal.

For booking cancellation I sent mail to Shreyas.[protected]@runwal.com & [protected]@runwal.com even after several reminders I did not get any response.

Now no one is responding to our calls form site and when called on board line and asked to transfer call to CRM, they put call on hold and do not transfer the call.
Worst experience forever it was my dream home
They just spoil and their staff was so rude

I will never suggest anyone to book at runwal any project

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