Runwal Group — Runwal Bliss :- Misrepresentation Lies at the time of booking - Booking Cancellation by sales team and Non refund of Booking amount

Address:

Mumbai

On 18th October, 2020 I booked an inventory ( Flat No B-4003) at Runwal Bliss Project, and for the same I paid Rs 1, 00, 000/- ( One Lac Rupees) through my debit card as booking cost. Before booking asked about certain details, ownership status to sales team, They lied and told only after paying booking amount I can see the documents which are probably on public domain or MahaRera site. After Booking I discovered they misrepresented many details ( I have all evidences but will disclose later) .

After 2 days of booking, when I discovered their lies, and I asked them for few documents, The lady who sold me the Flat " Ms Sunita Darekar " called me and with very rude voice she said " we are cancelling your booking as we have not got approval for your booking and you write us a mail that you want to cancel" . they did not get approval and they are cancelling then why should I write mail to them ?, then she said "ok we shall write you in mail that your booking is cancelled ", I waited for the mail but the mail has not reached yet .

Now,
1. at first they misrepresented at the time of booking about land status and all
2. They took booking amount and promised a price, and gave me all receipts, signed stamped cost sheets etc and after 2 days they told my booking is cancelled, but the same they have not gave that on writing,

3. after pursuing them on whats app, I received one WhatsApp text on 4th day of booking that " please wait for few more days whether your booking is confirmed or not "

Are they doing all just to Eat my booking amount 1 Lac rupees? If I am given signed stamped cost sheet after they took booking amount from me, how can they say after two days that the booking is cancelled??

How can they sell me certain things without telling truth ( I have all evidences )

Now How can I trust Runwal Bliss' sales team and wait for long time, and is there any guarantee that they will not harass me or cheat me again?

I want my token amount back. I lost my token amount, I am losing opportunity as many builders are giving several offers at Navtari, and as my Runwal Bliss' booking got cancelled, I need to book somewhere else, and if Runwal keeps me on hold, I shall lose many good offers as Navratri time is going.

I did not have such expectation from such a good brand name.

Even if today Runwal Bliss sales team said, ok your booking is on, there is no guarantee that they will not cancel that again. so please refund me back my money .

your team, including yourself, Sunita Darekar, several times about the ownership status of the land and asked for required documents. Your team said that after booking we can see the documents and later the very next day we discovered there were huge misrepresentations about the land onwerhip by your sales team. Additionally the documents which are available on public domains ( like Land CTs Nos. at tower location etc) were not made available to us even after booking .
On 20th October, around afternoon, I received a phone call from you ( Ms Sunita Dhandekar), voice was not cordial at all, and you asked me to cancel my flat as the price that we promised and gave me the cost sheet at the time of booking and I paid token amount based on your commitment, were withdrawn from you, which was kind of breach of your commitment. You said you have not received approval for my booking so the booking is null and void and I shall get my full refund of the booking amount. Nowhere in the document that I have received after booking, it was written that my booking was based on further approval nor was that conveyed to me verbally. Then I requested you to write the same through email stating within how many days I shall get my full refund, you agreed for email and said you are drafting the mail. I kept on waiting for the email, then in the evening of Oct 20, 2020 I called you but phone was unanswered and I received a Whatsapp text message that you’ll send me an email that ‘ you are cancelling the booking ‘by 11.00 am next day, that is on 21st October, 2020. As of 1pm 21 Oct, 2020 still I have not received any communication from Sunita Darekar as well as Runwal’s end till now.
At around 12:40pm on 21 Oct, 2020 after asking Sunita Darekar to send the mail through Whatsapp she said she will not write the mail and wants few more days to confirm whether my booking is done with them or not . Few more days ???? Why?
While you have taken my booking amount four days back, today you are asking for even more days to confirm. Is this the way Runwal Sales Team work???
On the first day, 18th October, Sales Team of Runwal Bliss made me to pay Rs 1, 00, 000/- ( One Lac) booking amount and made me swipe my card around 10pm at Night. Within two days they called me and with threatening voice said the booking is cancelled and asked me to cancel from my end on account of their fault that they did not get approval on the flat’s price. On requesting them to give me their request on writing they kept me waiting for 1 full day promising that they are drafting the mail and immediately sending me an email. After 1 full day while I am chasing her to send the mail and waiting for the mail Ms. Sunita Darekar sent me a Whatsapp message that she will not write me any email and I need to wait for few more days and she will let me know whether booking is done. So in the prime time of real estate purchasing at Navratri, where so many builders are giving offers, my case is held up at end of Runwal Bliss because of fault of Runwal’s sales team. My booking amount of 1 lac is on hold and in addition to that I am losing all opportunity cost of buying a house from other builders at lucrative price as I need to buy and my booking is supposedly cancelled by Runwal. Why is Runwal not giving me this cancellation that they have themselves asked for on writing. In this way I am getting mental harassment due to lies and misrepresentations by Runwal’s team.