Runwal Group — runwal gardens/ registration hold from registered office

Address:

Runwal Gardens, Manpada, Kalyan - Shilphata Rd, Bhadra Nagar, Dombivli, Maharashtra 421204

We have booked 1.5 bhk in runwal gardens, dombivli phase 2, tower 19. Our registration was done on 3rd september 2020. After 1 month also our registration is kept on hold. We don't know the exact reason. We contacted tarte consultants, runwal gardens relationship manager endless times. No one is giving proper answer nor taking responsibility.
Our money, time and peace of mind all were wasted.
Relationship manager is not even taking our call. When called from another number she took the call unknowingly, otherwise she wouldn't have picked up our call. She is asking us to get the feedback from tarte consultants which we are doing because money invested is ours.
Our doubt is why you are hiring people in relationship manager's post. If customer have to do everything then better you stop hiring for the said post. Atleast your money in terms of salary will get saved!!
Our all documents were ready. Our pre bank sanction letter for home loan was also shared to relationship manager. We had paid stamp duty and registration charges to tarte consultants on march 2020. Due to lockdown our registration got extended.
We have only option remaining that is to cancel the deal because of you people attitude