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[Resolved]  Runwal Group — Very Bad Customer Service & Management Dept

I've never been troubled by any person or corporate like the Runwal Groups. Government Offices far better than the executives and management they've in place to handle things; very unprofessional. I bought an apartment at MYCity Runwal (Dombivali). I paid the amount they mentioned by Jun; where they mentioned that the allotment letter would be provided in couple of weeks time. After following up every two weeks they have the same answer that they had a lot of bookings so that letters are been dispatched in batches.In the month of Aug, when I again had a discussion with them, they say they cannot courier the letter; the customer has to come their Sion office to collect it. Total nonsense. By god's grace I was able to make them courier them atleast to their Dombivli site; from where my Dad collected the letter. Then in a couple of weeks I get calls from them saying Rs. 1669 is pending from my side. After paying Rs. 8, 00, 000 now they are asking for Rs.1669 which never mentioned during the booking or the payment made later on. (I paid that amount as well in couple of days) Over all this mess, the allotment letter they provided had no signature from the Director. Ridiculous!!! When I asked them to get it collected from my home, they denied saying its not in their process. ...And they made me courier it to their Sion office. Today is Dec1, 5 months after I paid them the money still waiting for allotment letter. Troubled and irrtated by this unprofessional behaviour.
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Complaint marked as Resolved Aug 14, 2020

Complaint Status


[Dec 01, 2014] Runwal Group customer support has been notified about the posted complaint.
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    Runwal Group
    Customer Care Service
    Customer satisfaction rating
    18%
    Complaints
    90
    Pending
    0
    Resolved
    16
    Runwal Group Phone
    +91 22 6113 3000
    Runwal Group Address
    Runwal & Omkar Esquare, 5th Floor, Eastern Express Highway, Sion (East), Mumbai, Maharashtra, India - 400022
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