Rupali Industries — Very bad/disgusting experience of after sales service at Pune

Address:	411041
Website:	www.rupaliaqua.com

To whom so ever it may concen,

Dear Sir,
If any supreme authority really wants to remove anomalies in the service provided by Rupali, and then only go through my grievance, otherwise do not take any cognizance of it.
I am regular user of Rupali's Swaraj Machine from last 17 months, it is to feedback that the after sales service provided by your firm is very poor and behavior of service centre representative and senior also is very rude, arrogant, disgusting with customers. I had a very horror experience recently, A complaint is given at service centre, Pune ([protected]) on 06.10.16 at 4.22pm, next day a technician came without any spares and go back, on 08.10.16 when called to service centre, women their replied very rudely and told we are not free to accept your every call, you shouldn’t call us daily, she does not given complaint no also. Then I called her senior some Mr. Rahul ([protected]), he told wait for some time he will call back, He called back on 08.10.16, 12.07 Hrs, What a cheap speaking by him, he seems to be very arrogant, rude and spoken very irritatingly, He doesn’t hear my any work and warn me to Sui in court. I repeatedly requested him to hear my grievance but don’t hear any word. I experienced very disgusting behavior of this Mr. Rahul i.e. Rupali's senior executive, Still I am in shock why he spoken rudely,
My appeal, (If you want to know how arrogant are your persons)
Please arrange to check call records on mob. No. [protected] from my No. [protected], [protected] and let you knew is there is un constitutional word used by me/my wife. Most importantly its my request please get call record on Mr. rahuls Mob No. [protected] called on my No. i.e. [protected] you will knew, how cheap words used by this person to a customer.
At last after this horror, disgusting experience and due to irritating and un constitutional language by Mr. Rahul of Ruapali Industries, I stopped using Your Swaraj Machine i.e. scarapeed your machine and purchased other one, with efficient after sales service provision.
You may have a question in mind then why I am telling all this to you, my purpose is if you want to expand your product then please do check all this call records which I told, you will get your answer. I also have these call records, but you have to check yours to have authenticity.
Please note: I was one of the person, who recommended your machine to 8 more persons in my society and due to your poor service response; I had suffered at large on behalf of Rupali Industries. You can verify it with Mr. Santosh Chavan ([protected]) your sales representative, Who has good manners while speaking with customer.

Good by
to you,
Your good products, (I am no more using it)
Your poor service and
Your baddest representative like one Mr. Rahul,