Safari Bag — my new safari bag torn near the handle

Address:Panagarh Air Force,Arjan Singh Air Force Station, Birudiha village,kolkata,west bengal, 713148

Jaihind sir, i was purchased a trolley bag of safari from jodhpur air force canteen on 23sep18 (Under warranty). Now i am serving in panagarh air force. The bag has torn from handle where the company claim the additional reinforcement is given. I raised the complaint no-sr 016567 23jul19 for replacement. But they didn't take any action. Pleas do the needful to get replace my bag. My contact number [protected], [protected].
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    Panagarh Air Force,Arjan Singh Air Force Station, Birudiha village,kolkata,west bengal, Ausgram - Ii, West Bengal
    India
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