I booked six items for parcel to Ranchi from Agartala on 01/12/2022 by Safexpress. I received all six items on 14/12/2022 at Ranchi. One item's (Steel trunk with Godrej lock) lock was missing. Also valuable items (Alexa speaker, watch etc) worth around Rs. 20, 000 was found missing from the trunk after opening it (photo attached). The trunk had no signs of damage.
very unhappy with Safexpress service
they named the company "Safe"xpress. What an irony!
Dec 24, 2022Complaint marked as Resolved
Safexpress Executive called me within 48 hours of comlaint. They provided me a monetary compensation within 24 hours.
Even though money cannot suffice the loss I suffered, it helped me to some extent.
I hope Safexpress tries to stop these cheap cases of theft of personal belongings in the future.
Thanks to this Forum for prompt action.
Safexpress customer support has been notified about the posted complaint.