[Resolved]  Safexpress — broken trunk during the course of delivery

This is in respect to waybill no. 81838903, that my luggage which was to be safely delievered to the desired destination for which i was charged almost double the amount from jammu onwards, it is sad & i express my regret towards the company for not keeping upto the standards that were expected out of it.
I would like to bring to the notice that there was a hole in the trunk that was found, the tin has totally been punctured & damaged and there is no way that it can be of any use to me now. My bicycle luggage as well was found in a bad state.

Its a request to the company to look into the matter at the earliest & provide me the compensation for the damage that has been done to my luggage. I would expect the company to do so asap.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Mar 27, 2020
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2020
Safexpress Customer Care's response
Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Safexpress
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    1063
    Pending
    204
    Resolved
    718
    Safexpress Phone
    +91 11 2678 3281
    Safexpress Address
    Mahipalpur Extension, NH-8, New Delhi, New Delhi, Delhi, India - 110037
    View all Safexpress contact information