[Resolved]  Safexpress — Consignment is not at the delivery hub address.

Address:	New Delhi, Delhi, 110 037
Website:	www.safexpress.com

Waybill no.: 54345711.
Contact no.: [protected]; email: [protected]@outlook.com

My consignment contains a bike and a suitcase. I was told by the customer care that there is a hub at dindigul and i can get my consignment delivered home with no issues. Then i talked to the local executive at varanasi and arranged for pickup on 24th june. While during pickup, i was told that i would have to pay ₹1500 extra for door delivery as my home comes under safe extension. I checked the dindigul hub address online and found that i would be able to pick up my consignment, as it is hardly 5km drive from my home. On arriving at dindigul when i talked to the local executive, mr saravana kumar told me to pick my consignment from their hub at kodai road. I got to know that there was no hub at dindigul as promised by your customer care and as shown on the website hub finder. It is impractical for me to go collect my consignment 26km away. Also, i cannot pay ₹1500 extra for home delivery; i did not sign up for this. Complaints:
1. My consignment was billed on 27th of june, which is three days after my pickup from my college. I am worried that my bike has been mishandled during this time.
2. I had no idea why my home, which is well in the city as the hub, came under safe extension.
3. The consignment arrived on fifth of july, which is again excessively long.
4. Why have you not updated the change of your hub address, and why was i told that there was a hub at dindigul before my shipping?
5. It has been nine days since my consignment arrived and clearly, mr saravana kumar is incapable of delivering my consignment.
6. I tried explaining this to your customer care agent ms reshu, which was a complete waste of my time. She is unable to take any actions to help me. I have also emailed to your company; no replies yet.