[Resolved]  Safexpress — Delay in Delivery and no update: Waybill #95109970

Easy2Move service #95109970 was picked up on 14th October, 2021. The courier has been in transit for the past week. Last tracking update was on 19th October, 2021 where it was stated there was a vehicle breakdown in Nagpur. On calling the customer care yesterday the courier has already reached Hyderabad. Tried calling the customer care for an update, no calls went through and got disconnected automatically.
Tracking updates as of today:

EXCEPTION 19/10/2021 04:33:54 PM Vehicle Break down at nagpur-maharashtra, Esimated Departure: 19/10/2021 23:30
IN-TRANSIT 15/10/2021 05:47:33 PM Consignment In Transit To Next Hub
IN-TRANSIT 15/10/2021 04:48:33 AM Consignment Arrived at HARYANA SOUTH HUB
IN-TRANSIT 14/10/2021 11:41:18 PM Consignment In Transit To Next Hub
IN-TRANSIT 14/10/2021 04:59:46 PM Consignment Arrived at GURGAON
BOOKED 14/10/2021 12:00:00 AM Waybill Generated at GURGAON