[Resolved]  Safexpress — Delivery did not happen even on 6th Day of consignment booking

Waybill# 89827752

The consignment was booked from Ahmedabad on 29th March, and was told to be delivered by 4th April to Bangalore.
The consignment reached Bangalore Delivery on 2nd April and Bangalore City on 3rd April.
i have tried connecting to executives numerous times, sometimes i have to wait in queue for 15 min and sometimes the executive will disconnect or put me on hold.
one of the executive told me that Bangalore is having a heavy load and hence the delivery wasn't done on time. but how come that's a customer fault.
some communication should be shared with the customer stating the exact date of delivery.

i am still waiting for the consignment to get delivered.