[Resolved]  Safexpress — items stolen from the carton box waybill# : 65532249

Address:Bangalore, Karnataka, 560102

Hi

We placed a shipment pickup request on 31st january which got delivered on 5th feb. Since, i was out of town my friend's father received the shipment and placed it on my flat.

Yesterday, i reached back to bangalore and checked the condition of the carton which was completely torn from the side and bottom (Attaching the images of the received packets).

There are a lot of items missing from the box including few of them which we can recall properly :
1. Hard disk
2. Clothes including (3 sarees and 4 suits) which nearly costed us ~30k
3. Food items (Dry fruits nearly 7-8 packets)
4. Kitchen utensils (Including pan etc)
5. Gift boxes

Carefully noticing the box was torn off deliberately from the sides and bottom. It appeared like whatever items were easily accessible was taken without disturbing the upper part of the box.

There cannot be any incident where things were fallen from the box as it is very clear items were stolen deliberately without disturbing the upper and lower deck of the box.
+2 photos
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Mar 17, 2019
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2019
Safexpress Customer Care's response
Apologies for the inconvenience caused to you. Please share your contact details to escalate your complaint to the concerned department.
Feb 14, 2019
Updated by Ansh1989
I have already dropped multi emails in the last 3-4 days all I am receiving is auto generated responses nothing more than that.

Phone number : [protected]
Verified Support
Feb 14, 2019
Safexpress Customer Care's response
Hi, our concerned team is working on your complaint, please allow us time.
Feb 16, 2019
Updated by Ansh1989
What are the updates on this ticket?
Feb 25, 2019
Updated by Ansh1989
I don't see any progress happening on this issue now. Nobody is responding to my emails and comments. What can I next on this? Need some help on this issue.
Mar 11, 2019
Updated by Ansh1989
No answers to this yet ?? I am wasting my time by dropping emails, calling customer care and writing on public forums ? This is so ridiculous not receiving any response.
Can someone help me what next steps should I follow ? It has been more than a month now.
Mar 14, 2019
Updated by Ansh1989
Can someone help me on this?
Complaint comments 

Comments

I have already dropped multi emails in the last 3-4 days all I am receiving is auto generated responses nothing more than that.

Phone number : [protected]

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