[Resolved] Safexpress — Late delivery on waybill number 48153177

Nitish Nair

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700034
Website:	www.safexpress.com

My Name is Nitish Nair. I had booked a consignment of books totalling 30kgs from Delhi to Kolkata on the 9th of August 2016 and was promised delivery within 5 days. It had arrived at the Kolkata office on the 15th of August. But it seems they don't have any staff willing enough to deliver it. I can't even go to their office and take it myself. It has been over a week now. I didn't expect such unprofessional attitude from a company running for 20 years. Please deliver my books pronto!.

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Aug 26, 2016

Complaint marked as Resolved

As posted in my complaint, i was promised the consignment within 5 days. After 4 calls and 1 mail, i had posted my complaint on this website and within 2 days my consignment arrived at my doorstep. But It took 16 days to get resolved, i.e. 11 days more than promised. The consignment was untraceable as per the company but then it got traced and delivered. So I recommended posting the complaints directly to this website instead lf waiting and wasting time, for a speedy redressal.

Safexpress customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

Safexpress Customer Care's response Sir, we apologize for the delay. Our Service Expert will get in touch with you shortly to address the issue.

Aug 24, 2016

Updated by Nitish Nair Sir i just got a call from your so called "service expert"regarding my consignment stating that my package has arrived on time at the Kolkata office but is not traceable. I had sent all of my notes, assignments and books through your service thinking that it'll be well taken care of( since you being a reputed company for 20 years)and paid extra just so that such mishaps don't happen. So please don't try to pacify me in the name of compensation. I need my stuff back within 48 hour's (the time asked for by your "service expert").