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[Resolved]  Safexpress — misplaced consignment in own warehouse

Address:Bangalore, Karnataka, 560069

My waybill number is 54331393. Shipment from bangalore to gurgaon. On the date of delivery, i get a call saying shipment is misplaced and they cant find it in origin city. They never shipped it. The shipment contains valuable items and also it should have been delivered in time. Such irresponsible and bad service was not expected. I raised the complaint multiple times and every time i get the response to wait for 48hours
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Oct 8, 2017
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2017
Safexpress Customer Care's response Apologies for the inconvenience caused to you.e are escalating your complaint to the concerned department for timely resolution. Our representative will get back to you shortly.
Sep 08, 2017
Updated by RanjanDutta12 My waybill number is 54331393.
After multiple complaints and esclations, they shamelessly admitted that the item is lost in their own warehouse and is not trackable. It had brand new books worth 12k and jacket worth 3k aprt from other items.

Cant believe myself that safexpress did it.

Not sure on how they will reimburse the loss of time and money.
Verified Support
Sep 08, 2017
Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you shortly.
Sep 08, 2017
Updated by RanjanDutta12 My waybill number is 54331393.
After multiple complaints and esclations, they shamelessly admitted that the item is lost in their own warehouse and is not trackable. It had brand new books worth 12k and jacket worth 3k aprt from other items.

Now they are not even responding to my mails for reimbursement. I have written to [protected]@safexpress.com but all effort is in vain.

They have no regret not responsiblity. All they do is tell you that they are looking into it.. And they have esclated it to the relevant department. But no results
Verified Support
Sep 11, 2017
Safexpress Customer Care's response Apologies for the inconvenience caused to you. We have escalated your complaint to the concerned department. Your issue will be resolved soon.
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Not received any call from Safexpress. Also dropped a mail to [protected]@safexpress.com but no response yet.
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I was book my bike from Chennai to naliya, kutch (Gujarat) and my bike have large scratches over tank, what can I do now?
I have sent pictures of my bike.
Please make some solution as soon as possible.
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