[Resolved] Safexpress — No one answers the phones and Delivery of my courier

Pranita Amonkar

from Mumbai, Maharashtra

Address:

Safexpress Pvt Ltd, NH 8, Mahipalpur Extension, New Delhi - 110 037, India.

1 - It is very difficult to get through your call centre team. Long wait time and when you are close to your number - the phone gets disconnected.

2. When you get through and complain about this - there is no sorry - no apology - they are very rude and just tell you to share the concern.

3. My consignment has been picked up from Mumbai[protected] on 14 Oct. As per the website it has reached Gurgaon on 19th - today is 22 oct - no update on the delivery yet.

4. I called the customer service - they said they are raising the complaint and will ensure delivery. I will get the complaint number on email. I haven't received anything.

Such pathetic/ disgusting service

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Aug 6, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2020

Safexpress Customer Care's response We are sincerely apologetic for the inconvenience caused, we have forwarded your complaint to the concerned department your issue will be resolved soon.