[Resolved] Safexpress — One box missing from consignment

[Resolved] Safexpress — One box missing from consignment

R ramrajh from Kanpur, Uttar Pradesh May 10, 2022 May 26, 2022 This thread was updated on May 26, 2022

Hi, I sent a shipment from Kanpur (pin code 208016) to Trichy (pin code 620018) on 5th May. The shipment contained: 5 carton boxes (Safe-express boxes) 1 dining table Total number of items is 6 Waybill No:[protected] Earlier today, your employee arrived at the destination address to complete the delivery. He brought 4 carton boxes (safe-express boxes) and 1 dining table. The 5th carton box that he attempted to deliver is not the same box that was dispatched from my house in Kanpur. There has been a mistake, due to which ONE carton box is missing. The items are marked in serial designation as 1/6, 2/6, 3/6, 4/6, 5/6 and 6/6. The carton box that is missing is labeled 2/6. In place of the original box that was shipped, safe express team has replaced it with a smaller box. All the boxes have been returned to the Trichy office, until the missing box is found. Until then, we will not be taking delivery of the remaining items as well. I request Safe-express team to look into this, to find the missing box and have it delivered along with the other boxes at the earliest possible. +1 photos Was this information helpful? No (0) Yes (0)
Jun 9, 2022 Complaint marked as Resolved After a lot of back and forth, they finally asked me to get in touch with the local booking hub, asking them to initiate return of the box that was eventually found. Once I contacted and informed the local hub in Kanpur, they quickly booked the box and dispatched it to the destination. I am still curious why this was not automatically done by the Safexpress customer care team...and they had to wait until I contacted safexpress local hub and get it resolved. Safexpress customer support has been notified about the posted complaint. Verified Support May 12, 2022 Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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ramrajh

from Kanpur, Uttar Pradesh

May 26, 2022

I received a call from the Trichy area manager stating that they found the box. The box had reached Gorakhpur by mistake and was on its way back to Trichy. I am not sure how the box traveled in opposite direction. Also, I am shocked that the box was opened without prior consent from me, the customer. They claim that the box will be opened under these circumstances to confirm whether the box really belongs to the customer.

I received the pictures of the open box on 14th May 2022. I was also promised that the boxes will arrive in Trichy within a weeks time. It has been 12 days since I received the pictures of the opened boxes, which were in Gorakhpur. No updates from anyone in Safexpress team.

Lesson learnt, do not bulk booking or send multiple boxes in the same waybill number when using Safexpress. Insist on separate waybill number and receipt for each individual box. Then it is easier to track the boxes and such mistakes will not happen, causing the customer to wait endlessly, hoping that all the boxes will arrive safely.