I along with my 6 family members visited sagar ratna restaurant, mohan co-operative, new delhi on 17 february 2018 (Please refer invoice no. 10683 dated 17.02.2018 07:10 p. M.).
My family member had to use the washroom but were surprised to hear that the washroom was not functional. We had no alternative but to locate the washroom in the nearby area. This had put us in a very embarrassing and awkward situation.
As per the delhi government rules the public is free to use the washroom facility at restaurants even if they're not visiting the restaurant for eating purposes.
In view of the above i feel it was not justified for the restaurant to claim the invoice for rs.1229.00
Please arrange to refund the above amount immediately failing which i'll be constrained to take actions deemed fit.
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