Sahara India Pariwar — staff behaviour -

Address:

Sahara Ganj Hospital Gomati nagar Lucknow, 226010

Emergency staff behaviour - on 23rd jan 2020 i came sahara hospital instructed by doctor richa for delivery. I reached hospital at night 9:30pm.
This our 2nd delivery and have son of 2.5 year and left him at neighbour house as me n wife both are new in lucknow. Initially we were in bangalore and the case with apollo cradle

We went apollo cradle initially but did not liked the service so we came sahara. The nurse guided us so well n dr richa was so helpful that we decided to continue with sahara.

But today when we came for admission in emergency at night 9:30pm suddenly seems like we are in govt hospital. The behaviour of emergency doctor was so rude that he is not at all responsible for any patient.
He did not checked the file and asked us to deposit the amount.
We asked for private room but they said it is not available but i told doctor that we had word with dr richa so we have to shift to private ward n then morning she will come n induce the pain. He is not ready to listen so i started arguing with on my rights that when i am paying amount so why you people disturbing my wife when we had clear picture of what to do but they were not ready to consult doctor n told me that u have to shift to monitoring room as private room is not available.
Now my point over here ideally 1st emergency doctor has to check file or spoke to concern doctor then he has to guide me n doctor has to talk to us not their nurses n he suddenly went on call.
I mean i was so disturbed that suddenly “sala” word came out of my mouth n they ppl called security n asked me to go out of hospital n other old doctor who was not at all in picture now told me that we will not take your case. Do whatever you wana do.
I mean how can ppl behave like this although my wife n me said sorry as well on our words.
Now they shifted the whole matter to word sala n drama started n all security guards around me as if i am carrying gun.
Then my wife who were so tired told them to call richa and understand case other wise she will call dr richa.
Then they called n she said the same words that shift patient to private room.

My whole point to raise this issue over here is why you put such a uneducated doctors who are following same process for every patient when every patient has different suggestion by doctor.
You should not put such uneducated doctors in emergency who do not have any understanding how to handle patient n listen them n understand the case.

Best regards:
Aman pathania
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