Sahara Q Shop — delay in payment of death claim.

Address:

New Delhi, Delhi, 110017

My husband purchased 02 bonds of sahara q shop s. A. Code[protected] dated 17 oct 2012 & s. A. Code no.[protected] dated 18 oct 2012 from the sahara india branch jaynagar, bihar (Code - 1565). Both bonds were of rs. 16, 500/- each, the total amount being rs. 33, 000/-. My husband expired on 15 feb 2017 in delhi. I then submitted requisite documents with death certificate at the ibid branch in may 2017 for death claim. After all verifications head quarter of sahara directed the jaynagar branch to issue the cheque in the name of nominee. But the branch said that we have no sufficient balance to issue the cheque. I also visited the jaynagar branch in october 2017 and at that time the sector manager of branch said we will release the amount in 15 days and by 15 nov 2017 you will definitely get the amount. They didn't release the amount even in next 3 months. Then on 06 feb 2018 i again went to jaynagar branch from delhi and they first said that by the end of feb 2018 you will surely get the money. When i started aruging with him, the sector manager misbehaved with me and told me that they don't have money to pay and then angrily told me to change policy to some other plan. This is the height of audacity. The sahara india pariwar should understand the apathy of a widowed women and instead of paying me the policy amount they are deliberately delaying the payment making me going from delhi to jaynagar again and again.
I am a senior citizen and i live with my son in delhi, please understand that i can't visit your office again and again to get my legitimate money. You are requested to intervene in matter and direct the sector manager concerned at jaynagar branch to release the claimed amount immediately.

Regards,

Neelam devi
[protected]