Sahara Q Shop — regarding non payment of term money after maturity

Address:

Saharsa, Bihar, 852201

I am santosh kumar, from saharsa. I had submitted a new policy under the q-shop scheme in the year 2013. After 6 years as on 18/02/18 6 years has been complete and the maturity amount is 2.26 times of the submitted money.
When i went to collect the money at the branch office in saharsa, bm didn't allowed me to take the money instead he suggested me to reinvest the money again in some other scheme. Which, i don't want. I have been trying to collect the money have failed to do so. Even after my iterated attempts.
My consumer ids;[protected]/56
Receipt no.; [protected]/30
Branch: saharsa, bihar