| Address: | Vakola, Santacruz East, Mumbai 400055. |
Hello there,
On March 9, 2022 I called[protected] number for LG however, that was fake call center and one Mr. Mehraj (Mobile #[protected] came to my home and collected Rs.3000 advance for total cost of Rs.4, 300 for replacement of LG two door Refrigerator Gasket. Surprisingly Mr. Mehraj did not give me LG invoice for Parts, Labor etc. for Rs.3, 000 cash. Upon my insisting he gave Sai Service Centre receipt for Home Appliances with Helpline: [protected]/[protected].
Mr. Mehtraj also informed me not to move the food stuff both from freezer and refrigerator. He said keep the refrigerator on and closed the doors nothing will happed to food. He removed full gaskets of freezer and refrigerator and left.
Most of expensive frozen meat, chicken, frozen item got spoiled. I called on March 10, 2022 Sai Service Centre Helpline:[protected] and spoke to Mr. Ankit who claimed to be Manager. He promised to refund the money and arranged to fix Gaskets. At night on March 10, 2022 Mr. Tej Pratap Singh Rathod, Technician came and replaced both Gasket and demanded balance of Rs.1, 300. I informed him about my talk with Mr. Ankit and called Mr. Ankit on [protected] at 9:00 pm but no response. Mr. Rathod called Mr. Mehraj and Mr. Mehraj refused to recognize Mr. Ankit and rudely demanded balance Rs.1, 300/- Mr. Mehraj accused me of lying and cheating and shouting top of his voice over phone of Mr. Rathod[protected]. Mr. Rathod threatened me of removing fixed Gadgets but I refused to allow him as I paid Rs. 3, 000/- and asked him who is responsible for my precious good got rotten because of advice of Mr. Mehraj whom I believed as Technician of GL.
Attached for your perusal some of the snaps of rotten foods.
I strongly lodge this complaint of cheating and pretending to be LG representative, not providing invoice of LG, giving wrong advice to keep food stocked in the refrigerator and removed full sets of gaskets. Using abusing language over phone by Mr. Mehraj. I am also contemplating filing FIR with Police Station with proof of calls made to[protected], Mr. Ankit, Mr. Rathod and Mr. Mehraj.
Thanks,
Mushtak Mirajkar.
March 11, 2022
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