Samsonite India — replacement not done

Address:

Visakhapatnam, Andhra Pradesh

Complaint branch :- visakhapatnam (Siripuram branch)
Complaint :- my product (Trolley) wasn't replaced even though i got a defective product while buying which i noticed after a week when i was packing my luggage. They denied replacing the product even when it was their fault. Due to which i had to cancel my trip. Most importantly, showroom manager doesn't know how to talk with the customers. He's very rude. It's better you change him if you want better sales.