[Resolved] Samsung — Bad service provided | |
Dear Samsung TV service, I'm highly disappointed from the service I received from one of your service centre. I purchased a Samsung Full HD Smart TV in October of 2016 and this month I faced a problem that it was not turning on even when I changed the socket I plugged it in. But it was to no avail. Then I contacted the Customer Care Service to resolve the problem and then a Samsung service engineer came to my house and inspected the TV which was in highly good condition and he himself said that it was in a good condition. We wrapped the TV as it couldn't be repaired at home, he said some parts were needed to be replaced. We gave the TV and it was returned after 11 days but the condition of the TV was deteriorated. Its edges were worn off. He said it was just repaired but when he took the TV he said it needed some parts replacement. He didn't even gave the printed bill of the *replaced* parts. When asked he gave us a handwritten bill only. I'm so disappointed that I wouldn't buy any Samsung product in the near future and would suggest everyone not to buy any Samsung product, because if it stops working you're going to get the worst customer treatment from the Samsung service. Kindly do something regarding this issue. I've attached some picture of my TV and the bill he gave. Thanking you, Rabendra Prajapati Was this information helpful? | |
Jul 27, 2021 Complaint marked as Resolved Not resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 27, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
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