[Resolved] Samsung — Cashback not received

muditsri

from Kanpur, Uttar Pradesh

Oct 28, 2022

Website:

www.samsung.com/in

I purchase Samsung S22 Ultra on 10-03-22 vide Samsung Finance Plus (Loan ID- DMI[protected])with a promise from Samsung that i will receive the cashback of Rs.8000/- after successfully making the payment of 3 instalments.
But even after successfully making the payment of my 3 instalments, I have till date not received any cashback.
This kind of customer exploitation is not expected from a global company Samsung. It is very surprising that Samsung is causing mental duress on its customers by giving fake and baseless schemes.
I have also tried connecting with Samsung customer care and Samsung India Sales Head, but all the efforts gone in vain and they have started ignoring my calls/mails.
I again request you to kindly forward the scheme benefit to me and send Rs.8000/- cashback at the earliest or I will be compelled to file case in the consumer forum for this misdeeds.

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Dec 2, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung