Samsung — cheating customer on service and service not provided

Malcport

Address:

Mira Road, Mumbai

Samsung s9+
Fault: display and call hearing

Phone submitted to service center on 8th june, 2020 and have still not received job sheet. The service centre as confirmed no physical damage while submitting the phone and now technical team is sending an email of dent. Complete cheating is going on. Written to the service head and ceo but no positive response. Continuous email is going on from 1 month.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Aug 13, 2020

Updated by Malcport As per update 13th August, 2020 cannot be repaired as the service center centre as made a dent on the phone and his handing over the phone. Will Samsung service center give a call.

Aug 13, 2020

Updated by Malcport Contact No [protected]
Email Id: [protected]@gmail.com

All recording n emails available of service Chat

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Comments

Malcport

[protected]@gmail.com
Contact No. [protected]

There are many request number. From Mira road customer service Ketan had called as said I 'll get the phone on 27th July, 2020 and today it's 6th August still not received. Within this period 3 times visited service center. Every time under process come tomorrow. On call it's repaired but service guys are not available. Today just informed will received on Saturday I.e 8th August.
Are we so free??