Samsung — Complaint against Local Service Centre (La Monte Enterprises)

Address:East Khasi Hills, Meghalaya

We had approached the service center for repairing our T.V. Set Model No. (UA55D8000) almost 6 months ago wherein we were informed that the I.P. and PCB Board needed replacement/changed and the T.V. was to be taken to the service center in spite of requesting them to have the T.V. repaired at our residence. We agreed to have the replacement and made an advance payment of 5000/- towards the work. After taking the T.V. to the service center they have come up with a new problem that after replacing the I.P & PCB Board the problem was still persisting and now they are saying that the Panel Screen needs to be replaced when there was no problem with the screen and they have given an estimate of 73, 303/-. The screen was working fine when it was with us. It is quite obvious that the screen got spoiled only in the service center. Kindly look into the matter and do the needful. Regards, St. John's School Whitehall Shillong [protected]
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